Refund & Cancellation Policy

Introductory Provisions

This Refund and Cancellation Policy (hereinafter referred to as the "Policy") governs the rights and obligations of the customer and chymera s.r.o. (hereinafter referred to as the "Operator") in connection with the cancellation of reservations of sports facilities made through the Scorespots platform (hereinafter referred to as the "Reservation").

chymera s.r.o. acts as an intermediary between the customer and the provider of sports facilities (hereinafter referred to as the "Provider"), whereby the legal relationship regarding the use of the sports facility is established directly between the customer and the provider.

The customer's rights to cancel a reservation and receive a refund are governed by this Policy as well as applicable provisions of the Civil Code, the Consumer Protection Act, and other relevant laws of the Slovak Republic.

Customer's Right to Cancel the Reservation and Refund Eligibility

The customer is entitled to cancel their reservation at any time prior to the start of the reserved time slot. However, the right to a refund of the reservation payment is conditional upon the timely and proper notification of cancellation to the Operator.

Refund eligibility is determined by the time interval between the cancellation notice and the scheduled start time of the reservation, as follows:

• If the customer cancels the reservation at least 3 hours before the scheduled start time, they are entitled to a full refund (100%).
• If the customer cancels the reservation at least 2 hours but less than 3 hours before the scheduled start time, they are entitled to a partial refund of 50%.
• If the customer cancels the reservation less than 1 hour before the scheduled start time, no refund will be provided.

Notification of Reservation Cancellation

Reservation cancellations must be submitted in writing by the customer exclusively via the Scorespots platform, either through the website or the mobile application.

The effective time of cancellation is deemed to be the time when the valid cancellation notice is received by the Operator through these authorized channels.

If the cancellation notice is not delivered in time through these channels, the refund will be determined based on the actual time of receipt of a valid cancellation.

Refund Process and Timeframe

Refunds for canceled reservations will be processed using the same payment method as the original transaction, unless otherwise agreed upon between the Operator and the customer.

The Operator is obliged to process the refund within 14 business days from the date of receiving a valid cancellation notice. This period includes administrative handling and payment initiation by the Operator.

However, the time needed for the funds to be credited to the customer's account may depend on the conditions of the customer's bank or payment service provider.

The Operator reserves the right, in justified cases, to request additional information or documents from the customer in order to process the refund properly. This may extend the time required to issue the refund.

Cancellation by the Operator

If the reservation is canceled by the Operator or by the Provider due to a breach of contractual obligations, the customer is entitled to a full refund, regardless of the timing of the cancellation notice.

The Operator is obliged to inform the customer of such cancellation without undue delay using the contact information provided at the time of booking.

Rights and Obligations of the Contractual Parties

The customer is responsible for timely cancellation in the manner set out in this Policy and for the accuracy and truthfulness of the submitted notice.

The Operator is responsible for the proper processing of refunds in accordance with this Policy and applicable laws of the Slovak Republic, including the Personal Data Protection Act and Consumer Rights legislation.

In the event of any disputes or ambiguities regarding the application of this Policy, both parties agree to seek an amicable resolution as a priority.

Final Provisions

This Refund and Cancellation Policy forms an integral part of the Terms and Conditions of chymera s.r.o. and is publicly available on the website .

The Operator reserves the right to update, amend, or supplement this Policy at any time. In the event of significant changes, customers will be informed appropriately, for example, via announcements on the website.

Changes and amendments to this Policy shall become valid and effective on the day of their publication on the Operator's website, unless otherwise specified in a particular case.

If any provision of this Policy is declared invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.